At Go2Spare, we are committed to providing high‑quality hardware tools and accessories. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
- Refund requests must be submitted within 30 days of the delivery date.
- The product must be in its original condition, unused, and with all original packaging, accessories, and documentation.
- A valid proof of purchase (order number or receipt) is required.
2. Non‑Refundable Items
- Custom‑made or personalized tools.
- Products marked as “Final Sale” or “Clearance” at the time of purchase.
- Items that have been damaged, altered, or used beyond normal testing.
- Shipping and handling charges.
3. How to Request a Refund
- Contact our support team at service@go2spare.com with your order number and reason for the refund request.
- Provide photos or documentation if the item is damaged or defective.
- Our team will acknowledge your request within 2 business days and provide further instructions.
4. Refund Process and Timeline
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to the original payment method within 7–10 business days.
- You will receive a confirmation email once the refund has been issued.
5. Return Shipping
- If the return is due to an error on our part (e.g., wrong item shipped, defective product), we will provide a prepaid shipping label.
- If the return is for any other reason, you are responsible for the return shipping costs.
- All returns must be shipped with a trackable method; we are not responsible for lost or damaged returns.
6. Contact Us
If you have any questions about this Refund Policy, please email us at support@go2spare.com. We are here to help!
